Verigame.com uses mystery shoppers to rate and review vendors. We scrutinize every step of the buying process from the home page to the actual delivery of the merchandise. We will regurlarly revisit each vendor to make certain that our ratings and reviews are up to date. If we receive several user reviews contradicting our rating and review, we will conduct another review of the vendor to confirm this.
Here is a breakdown of the metrics we use to rate vendors:
Customer Service
Friendliness
How friendly was the customer service representatives?
Delivery
How fast was the delivery? Did they meet their advertised delivery time? What measures did the vendor take to ensure we got our merchandise on time and successfully?
Response Time
How fast was their customer service in responding to our questions via live chat and/or e-mail?
Website
Ease of Use
Is the website's layout easy to navigate? Is the website's english understandable?
Load time
Gamers are not patient. How fast do the webpages load?
Security
Does the vendor have a privacy policy? Does the vendor have a secure checkout procedure? What measures does the vendor take to ensure your information is private and secure?
Product
Price
How do the vendor's prices compare to other vendors?
Availability
Does the vendor constantly run of stock of merchandise?
Selection
Does the vendor have a good selection of products on each server?
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